All Natural Soy Wax Dessert Candles | Shop Online | FAQ

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What is KismyCandle?

KismyCandle is a boutique candle company that specializes in creating high-quality, handcrafted soy wax candles. We offer a variety of scents and designs to enhance your home’s ambiance.
Where can I buy KismyCandle products?

You can purchase our candles on our official website www.kismycandle.com.
What types of candles do you offer?

We offer a wide range of soy wax dessert candles or traditional candles, including scented candles, decorative candles, seasonal candles, and more. Our scents are carefully crafted to create a unique and delightful atmosphere.
Are your candles eco-friendly?

Yes, we are committed to sustainability. Our candles are made with eco-friendly ingredients, and we use recyclable or biodegradable packaging whenever possible.
Can I customize a candle or request a specific scent?

We do offer customized candles and may create a specific scent to compliment a customized dessert candle.
Do you offer international shipping?

Currently, we do no offer international shipping. Please check back in the future.
How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
What is your return and refund policy?

Please refer to our Exchange and Refund Policy [insert link] for details on our return and refund procedures.
Are KismyCandle products safe to use at home?

Yes, our candles are designed to be safe for home use. However, always follow the safety instructions provided with the product, such as keeping candles away from flammable materials and out of the reach of children and pets.
How can I get in touch with KismyCandle’s customer support?

You can reach our customer support team by emailing kismycandle@gmail.com or through our “Contact Us” page on our website or by phone at 410-255-6027.
Can I sign up for promotions and updates?

Yes, you can sign up for our newsletter to receive promotions, updates, and exclusive offers. You can do this on our website by subscribing to our subscriber's list.
Do you have a physical store or showroom?

Currently, we operate exclusively online. You can explore and purchase our products on our website. However, we do attend local pop-up events through the Washington, DC, Baltimore and Virginia Metro Area.
What payment methods do you accept?

We accept various payment methods, including credit/debit cards and online payment platforms. Please check our website for the most up-to-date information on accepted payment options.
How can I stay informed about new products and promotions?

We recommend following us on social media and join our subscriber's list. This way, you’ll be the first to know about our latest products and special offers.